Delivery Guide

 

When you place an order with us it will be accepted when we have successfully received online payment from you, either by credit or debit card. If we do not receive full payment then the order will not be confirmed or dispatched until the balance has been completed. We can also accept payment by cheque in the post but your order will not be accepted until the cheque clears.

Standard delivery UK Mainland.
Our charge for
 orders up to £100 is £5.00
Free postage for all orders over £100

Standard delivery Northern Island, R.O.I, Channel Islands and Isles of Scilly.
Our charge for all orders is £15.00
If you place an order containing some items not currently in stock, we will hold your order until all is in and ready for dispatch. If you require a split delivery please e-mail us to request this and we will get back to you with the additional delivery costs that apply before despatching.

TCC currently does not deliver outside of the UK.

 

Lead Times
We acknowledge receipt of all orders via automated e-mail within 1 day of receipt.  We aim to dispatch orders within 5 working days (maximum) of receipt (exc Sat - Sun & Bank Holidays). In reality 95% plus of all orders are dispatched within 48 hours of receipt.
We will always advise you of any possible delays.
During our busiest times we may take up to 14 working days to dispatch your order, please try and order early for Christmas and in pre-season to avoid any disappointment.
If your order is urgent we will always do all we can to pull forward. Please e-mail us separately if your order is urgent, advising when you need the order by.
Express deliveries can be made by prior arrangement, please contact us once your order has been placed to discuss your requirements, when we can advise you of the additional postage costs that apply before confirming.
If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by separate email or by selecting the delivery to other than your invoice/card address option at the checkout stage. (UK orders only) 

These terms and conditions do not affect your legal or statutory rights.


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