Equipment Sales - Returns Policy

We like to offer you complete peace of mind when purchasing online from us and offer a very fair returns policy. Should your goods not be the correct size or colour, we are happy to offer an exchange of item (not including postage fee), providing that the goods have not been used in any way, are returned in their original packaging within 14 days of purchase and that you meet the cost of any additional postage incurred in completing the return. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us.

Should you feel that you have received faulty goods, we will once again offer an alternative product upon inspection of the item if you return it within 14 days of receipt. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear.

Please note that any postage costs or other costs that may be associated with returning an item are non-refundable, and we are unable to exchange goods or provide any refund after 14 days of receipt unless there is a fault with the product and the manufacturer agrees to replace it.

The Cricket Company
Cotley Barn
Woodhayes Lane
Nr Whimple
EX5 2QR

01404 823869


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